Monthly Blog - May

So, having only two real days of mentorship within the month of May, I feel that the one aspect of store management that I've focused on the most would be salesmanship. Salesmanship is the defining factor of customer service that determines whether or not you are going to make a sale. One of the temporary mentors during my mentorship had told me how important it was to appeal to customers and try to get them to buy certain merchandise that would possibly benefit them. One instance at my mentorship would be to get the customers to at least buy ten of our fine doors for the day. So, in order to do that, I had to ensure that people were actually within our ReStore looking to buy doors. Making a proper sell on a door meant that I had to take into account the following properties of said door: correct size according to customer preference, clean pristine condition (no chipped paint on the door or abrasive scratches), and correct weight and material (there are huge differences between security doors, outdoor doors, indoor doors, etc.)

Another important aspect in salesmanship would be to ensure that you have confidence in selling the item to the customer. The store's reputation is at stake if you sell an item that is in bad condition or wouldn't service the customer to satisfaction. It's important to sway over your buyers and ensure confidence by providing your extensive knowledge and faith of the quality of your product. As seen above, our doors are in relatively well condition, considering that we sell almost all doors of all shapes and sizes for around $10 each. With the price considered and the condition of the item, I was able to sell about twelve doors that way, which was a fantastic feeling because usually the door section could become packed. All-in-all, that's the gist of May, salesmanship and my final senior presentation! A good month of learning and preparation for myself.