Blog 17: Third Answer

EQ: What is the most effective way to manage a store during the busiest hours of the day?

Answer #3: Ensure that you, as a qualified manager, make an exceedingly positive presence within your store to both employees and customers

Reasoning:

1. Your employees must always be aware where they could locate you during a time of crisis or concern. The more time your employees spend trying to find you for a problem, the less productive they are and the more they could possibly panic. Example: if an employee gets injured on the job and another employee rushes to report it, they must be able to locate you to ensure that you know about the incident.
2. Your customers must see a manager who is actively working and confident about his mission, style of management, and goals. The more positive traits and attributes that a customer actively notices, the more that they are engaged to whatever service that said leadership provides. 
3. Just the very act of employees noticing a manager get his daily tasks done on the store floor is huge. Sometimes the manager is depicting as "not really doing anything," however, that couldn't be further than the trust. Sometimes also, a manager must present himself and what he does to ensure that employees know exactly what the manager is contributing to the store.

Research/Sources

1. 49G - Branson, Richard. "Mirror Mirror." The Virgin Way: Everything I Know about Leadership. New York, New York: Penguin Group, 2014. 53-71. Print.
2. 43K - Patterson, Kerry. "Mastering Crucial Conversations, The Power of Dialogue." Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill, 2002. 19-31. Print.
3. 21E - Lutz, Robert A. "Georges-Andre Chevallaz." Icons and Idiots: Straight Talk on Leadership. New York, New York: Penguin Group, 2013. 5-13. Print.

Concluding Sentence

Managerial presence has an astounding effect on both morale and sustainability on part of both your employees and your customers.